Home Care & Home Management
Two levels of service built around how involved you want to be in the day-to-day care of your home.
Home Care
You manage the home. We provide reliable local oversight and keep you informed.
Home Management
We manage the home so you can simply enjoy it.
| Service | Home Care | Home Management |
|---|---|---|
| Scheduled home visits | Twice monthly | Weekly |
| Interior and exterior condition checks | Included | Included |
| Photo and condition report | Included | Included |
| Immediate notification of significant issues | Included | Included |
| Preventive maintenance oversight | — | Included |
| Seasonal home readiness and oversight | — | Included |
| Recurring household service coordination Housekeeping, snow removal, landscaping and irrigation, hot tub or pool service, and regularly scheduled service | Vendor cost plus 10% | Coordination included; vendor cost separate |
| Standard maintenance and repair coordination Estimates, scheduling, routine vendor access, completion checks and normal follow-through | Available at $95 per hour | Included; vendor cost separate |
| Arrival and departure readiness | Available at $95 per hour | Included |
| Owner and guest home readiness | Available at $95 per hour | Included |
| Emergency response | Notify and protect | Manage through resolution |
| Extended on-site vendor attendance | $95 per hour | $95 per hour |
| Special projects requiring project management | 10% project management fee or quoted separately | 10% project management fee or quoted separately |
How Third-Party Costs Work
The homeowner is always responsible for the actual third-party vendor cost. With Home Care, recurring household services BES is asked to coordinate are billed at vendor cost plus 10%. With Home Management, coordination of recurring household services is included in the monthly fee, so those services are billed at vendor cost.
Maintenance and Repair Coordination
With Home Management, standard coordination of ordinary maintenance and repairs is included in the monthly fee. This may include identifying and contacting the appropriate vendor, obtaining and reviewing an estimate when needed, scheduling the work, providing routine access, communicating the issue, confirming completion, reviewing the invoice and providing normal follow-through. The homeowner remains responsible for the actual vendor cost.
Vendor Access and On-Site Attendance
Routine vendor access includes meeting the vendor, providing access to the home, communicating the issue and confirming completion. Continuous or extended on-site attendance requested by the owner or required by the work is billed at $95 per hour under either service level.
Special Projects
Work requiring multiple bids or vendors, repeated or extended site visits, significant troubleshooting, purchasing or sourcing, insurance or warranty claim coordination, construction activity or active project oversight will be treated as a special project. A 10% project management fee may apply, or the work may be quoted separately based on the scope and level of involvement required. The fee will be approved by the homeowner before the additional work begins.
When Work Needs Approval
BES obtains and reviews estimates when needed and sends them to the homeowner for approval. Once approved, BES handles the scheduling and follow-through. When BES must pay a vendor or purchase materials on the homeowner’s behalf, a secure electronic payment request may be sent before the work is scheduled.
Every Home Is Different
We begin with a walk-through of the property so we understand the home, the owner’s priorities and any property-specific needs.