Why We Started BES
BES began with a simple question.
One evening, while walking through the neighborhood, we heard a smoke detector chirping inside a nearby home. We wondered how long it would take before someone noticed it—and then how long it would take before someone actually fixed it.
It chirped for nearly two weeks.
That moment stuck with us. If something as simple as a smoke detector could be overlooked for that long, what else was being missed? We realized too many homeowners were paying for home management without receiving the attention and accountability they expected.
That’s why we started Beyond Expectation Services. We built BES around a simple promise: to notice the little things, take responsibility, and follow through.
Our experience in hospitality, operations, and home management taught us that exceptional service is built on the little things—clear communication, dependable follow-through, and taking responsibility before problems become bigger. That’s the standard we bring to every home we care for.
Meet the Family Behind BES
Bowynn Elizabeth Smith (BES)
The name BES comes from Bowynn Elizabeth Smith. She is an important part of why we built this as a family business. We want her to grow up seeing what it means to work hard, keep your word and take care of people who place their trust in you.
Daine Smith
Daine grew up in a Navy family and moved often, which gave him the chance to meet many different people and experience life in a variety of places. He came to Deer Valley in 1999 and found the place that finally felt like home.
Since then, he has built his career around hospitality, second-home communities and the mountain lifestyle. His experience includes helping open a luxury boutique hotel and managing large second-home golf communities. Daine is practical, detail-oriented and takes personal responsibility for making sure each home is cared for properly.
Eyreka Smith
Eyreka came to Park City from Pennsylvania for one ski season and, like many of us, never left. She has more than a decade of experience in local hospitality and property management and now serves as Assistant General Manager at Model HOA.
Her work involves coordinating with homeowners, boards, vendors and properties across multiple associations. She is organized, calm under pressure and especially good at catching details before they become larger problems. For BES clients, Eyreka brings practical local knowledge, sound judgment and a clear understanding of what homeowners expect from the people caring for their property.
Our Commitment to Every Home
We treat every home as if it were our own. That means communicating clearly, following through and speaking up when something needs attention. Our clients should always know who is responsible and what is being done.